Refund and Returns Policy
At Molly’s Boutique, we take great care in creating beautiful, personalised items made just for you. As many of our products are made to order, please read our returns policy carefully before placing your order.
Personalised Items
Due to the nature of personalised goods, we are unable to accept returns or offer refunds unless:
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The item arrives damaged or faulty.
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There is a personalisation error caused by us (e.g. incorrect name, spelling, or design from what was submitted at checkout).
If you believe your item falls into one of the above categories, please email us at contact@mollysboutique.co.uk within 48 hours of receiving your order. Be sure to include:
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Your order number
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A clear photo of the issue
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A description of the problem
We will review your case and, where appropriate, arrange a replacement or a full refund.
Customer Errors
Please note that we cannot be held responsible for errors made by the customer when placing the order. This includes:
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Spelling mistakes
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Incorrect information entered in the personalisation fields
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Choosing the wrong item, colour, or size, or personalisation selectors
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Incorrect delivery details provided at checkout.
We kindly ask that you double-check all information before confirming your purchase.
If, after placing an order you realise you have made a mistake with the personalisation, please contact us at contact@mollysboutique.co.uk within 2 hours and we will happily amend your order.
Non-Personalised Orders
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For non-personalised products, you may return unused items in their original condition and packaging within 14 days of delivery. Please contact us prior to returning any items. Return postage costs are the responsibility of the customer unless the item is faulty.
Exchanges
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Due to the fact that our items are all personalised, we are unable to provide an exchange. If you would like a different product or you would like to amend the personalisation, you would need to place a new order.