Terms & Conditions
Welcome to Molly’s Boutique. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, you must not use our website.
1. About Us
Molly’s Boutique is a UK-based online store offering a range of personalised gifts, accessories, and homeware.
Company Name: Molly’s Boutique Limited
Email: contact@mollysboutique.co.uk
Location: Suite A, 28 James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE
2. Ordering
All orders are subject to availability and acceptance.
You will receive an email confirmation once your order has been placed.
We reserve the right to cancel or refuse any order at our discretion, for example, due to stock availability, pricing errors, or suspected fraudulent activity.
3. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time without notice.
Payment must be made in full at the time of ordering via our secure checkout.
4. Personalised Products
Please ensure all personalisation details are correct before placing your order, as these items are made to order and cannot be changed once production has started.
We are not responsible for errors in spelling, grammar or content provided by the customer.
5. Shipping & Delivery
We aim to dispatch all standard orders within the timeframes stated on our product pages.
Delivery times may vary depending on the shipping method selected at checkout.
We are not liable for delays caused by third-party couriers or circumstances beyond our control (e.g. postal strikes, weather disruptions).
6. Returns & Cancellations
Personalised and made-to-order items are non-refundable unless faulty.
Non-personalised items may be returned within 14 days of delivery, provided they are unused and in their original packaging.
To request a return or cancellation, please contact us at contact@mollysboutique.co.uk with your order number.
7. Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of receiving your order with photos and a description of the issue.
We will offer a replacement or refund where appropriate, including any postage costs incurred.
8. Promotions & Discount Codes
Only one discount code or offer can be used per order.
Promotional offers are subject to availability and may be withdrawn at any time without notice.
Discounts cannot be applied retrospectively after an order has been placed.
9. Intellectual Property
All content on this website, including images, designs, logos, and text, is the property of Molly’s Boutique Limited and is protected by copyright laws.
You may not reproduce, distribute, or use any content without our prior written permission.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and store your personal information.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: contact@mollysboutique.co.uk
Address: Molly’s Boutique Limited, Suite A, 28 James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE